Privacy Policy - pediatravel

Welcome to the Privacy Policy of pediatravel.com. (“Pediatravel.com,” “we,” “us,” or “our”). At Pediatravel.com, we take privacy seriously and we respect the privacy concerns of our community of users. This Privacy Policy (the “Privacy Policy”) describes how the Pediatravel.com publishing family and any other digital properties that link to this Privacy Policy (collectively, the “Company,” “we,” “us,” or “our”) collect, use, disclose, and otherwise process personal information in connection with our websites (the “Sites”), mobile applications (the “Apps”) and the related content, services, products, and other features and functionality offered on or through those Sites (collectively, the “Services”)

https://pediatravel.com and other websites owned and/or operated by AllTrails that contain a link to this Privacy Policy (collectively, the “Site“);
All mobile applications that contain a link to this Privacy Policy (the “Pediatravel Apps”); and
All services made available by Pediatravel through the Site and the Pediatravel Apps, collectively, the “Service”.

This Privacy Policy explains what Personal Data (defined below) we collect, how we use and share that data, and your choices concerning our data practices.

This Privacy Policy constitutes an integral part of our Terms of Service, accessible at: https://www.pediatravel.com/privacy-policy/

Please read this Privacy Policy before using our Service or submitting any Personal Data to Pediatravel and contact us if you have any questions.

We offer our Services to users in a number of countries and territories where the laws and customs differ. This Statement provides a general overview of our privacy practices.

Table of Contents

Information We Collect

When you access or use our Services, we collect and process information from and about you to provide the Services in a more personalized and relevant way. Some information we collect passively; for example, with our servers or with cookies or other similar tracking technologies. Some information we collect from different sources, including from you, affiliated entities, business partners, and other independent third-party sources. When you use our Services by “clicking-through” from a third-party website or when you visit third-party websites via our Services, those third-party websites may share information with us about your use of their service. Any information we receive from third-party websites may be combined with the information provided by you. Information collected may include the following:

Contact information, including name, phone number and postal and email addresses (both hashed and unhashed)
Billing and other payment information (such as your bank account information, credit card number, cardholder name, expiration date, authentication code and billing address)
Documentation to support travel and planning, including identity verification documents, if you choose to provide it to us
Username and password
Photos, reviews, social posts, and videos you may have provided to us
Geolocation information
Device information, such as when you accessed our Services and information about the Device used (for example, IP address, software or internet browser used, preferred languages, unique Device identifiers and advertising identifiers)
Online activity, including pages you have visited, content reviewed, and apps reviewed
Purchasing and booking history
Information about your travel and experience plans and preferences
Communications when you contact our customer service team, including inbound and outbound calls
Information that you have provided to third party companies for the purposes of logging into social media platforms. This includes publicly available information, such as name, age range as well as email addresses.

We may also collect, in instances where you have provided it, information about other travelers, including their email address and other travel-related information. If you are sharing information with us about other individuals, you must obtain their consent and ensure that they have understood and accepted how we will use their personal information (as described in this Statement).

In addition to the categories noted above, we may also collect certain location information if you have instructed your Device to send such information via the privacy settings on that Device, or, for example, if you have uploaded photos tagged with location information.

How We Use Personal Data

To the extent possible, we want to provide you with relevant content and a tailored experience when you use our Services, and we use information about you to do that, including in the following ways:

Registration and other contracts

Register and manage your account, including to allow you access to and use of our Services
Facilitate your bookings
Process payments or credits
Make promotional offers to you that may include competitions, gift cards, rewards, cash back, and discounts

Improve our Services

Use your information for analytical purposes and to enable us to improve our Services
Provide you with a tailored/optimized experience by grouping users based on, for example, usage, interests, and demographics
Send you survey or market research invitations

Individualization and customization

Notify you about special offers, prize draws, competitions, and Services available from us, our affiliates, or our partners that may be of interest to you
Tailor your experience, including by making inferences about your interests and preferences based on your activity, and customize the ads shown to you both on and off our website

Communication

Communicate with you or facilitate communication between you, our partners
Conduct, monitor and record your calls or interactions with us; for example, your communications with our customer service or sales teams, or through our use of pixels and similar technologies to monitor how you interact with our emails to you, such as whether you open or click on content in our emails
Host your reviews, ratings, photos, videos and other content
Customize your experience, including customizing the ads shown to you on and off our website
Respond to your questions and comments

Legal Compliance

Resolve disputes or troubleshoot problems
Prevent fraud and other potentially prohibited or unlawful activities
Comply with relevant laws, respond to legal requests, prevent harm, and protect our rights and the rights of other users and third parties
Provide payment services, including to detect and prevent money laundering, fraud and security incidents, to comply with legal obligations, and to enforce payments terms of service

Please note, if we use automated decision-making to process your personal information, we will implement appropriate measures required to safeguard your rights and freedoms including your right to obtain human intervention.

In order to provide some of our Services, we may need to share information with certain other third parties, including our group of companies, in the following circumstances:

Affiliates: Other companies in our corporate group may help us deliver our Service to you.
Our Group of Companies. We share information with companies in our corporate family so we can provide you with information about products and services, both travel-related and others, which might interest you. This sharing also allows us to better understand how you interact with the websites, apps, and services of our group companies. These companies and websites will comply with this Statement and all applicable laws governing the transmission of promotional communications.
Experience Suppliers and travelers. We may share travelers’ personal information with suppliers of experiences to allow them to fulfil the bookings made through our Services. We may also share personal information of experience suppliers with travelers, including but not limited to where there is a dispute between the two parties.
Service Providers. We share information with certain service providers used to facilitate our Services, including to help with transactions.
Business Partners. We may share information about you, your Devices and your use of our Services with our trusted business partners. For example, we may share information so that we can facilitate payments for services you may see promoted on the websites of our partners. This sharing is generally pursuant to written agreements which include confidentiality, privacy and security obligations; please note, however, that we do not control the privacy practices of these third-party business partners.
Social Media Sites. When you use our Services and elect to share information with third-party social media websites, the information you share will be governed by the privacy policies of those social media websites and the privacy settings you have set with those social media websites.
Advertising Networks. We sometimes collect and share information about your interests with advertising networks and data aggregators. Some of these companies are members of the Network Advertising Initiative or the Digital Advertising Alliance, which offer a single location to opt-out of ad targeting from member companies.
Fraud Detection Companies. Third parties may assist us by providing us with their fraud detection technologies.
Other Users. Your profile and other User Generated Content (except for private messages) may be visible to other users of the Service (which may include all users of the Service or a limited number of users, depending on your privacy settings). For example, other users of the Service may have access to your information if you chose to make your profile or other personal information available to them through the Service, and may also have access to content that you submit to the Service such as when you provide comments, reviews, survey responses, or share other content. This information can be seen, collected and used by others, including being cached, copied, screen captured or stored elsewhere by others (e.g., search engines), and we are not responsible for any such use of information.

Information Choices

You have options with respect to the processing and use of your information by us. You can access, update, and even deactivate your account by visiting the “Profile” section on our website or app. In addition, you can do the following:

Choose the way we communicate with you.
Choose not to provide us with certain information, although it may be needed to take advantage of certain features offered on our website.
Prevent the collection of certain geolocation information (e.g. by switching off location services for our app in the settings of your phone), but note that turning off location sharing may affect certain features of our Services.
Deactivate your account directly from within your Profile. We may retain some information associated with your account (including past transactions) for internal purposes including backups, fraud prevention, dispute resolution, investigations, our own legitimate business interests, and legal compliance for the period necessary to fulfil the purposes outlined in this Statement.
As a registered user, you can modify your marketing preferences in the Notifications section of the website.
Unsubscribe from promotional messages, including emails with travel-related opportunities, in any such email we send.

Children’s Privacy

Our Services are not intended for children, which we consider to be: (i) individuals that are 13 years of age or under, or the age of privacy consent in your jurisdiction; or (ii) when processing data on the basis of a contract, the age of legal capacity to enter into the agreement.

We will only collect or process information belonging to children under very limited circumstances. We might need to collect personal information belonging to children as part of our Service if, for example, the personal information is required as part of an experience-related reservation. We will only collect personal information belonging to children if it is provided by and with consent of a parent or guardian. If we become aware that we have processed the personal information of a child without the valid consent of a parent or guardian, please contact us and we will endeavor to delete that information from our databases.

Data Retention

We keep your Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a legitimate business need to do so, or as required by law (e.g. for tax, legal, accounting or other purposes), whichever is the longer.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences until you opt out of receiving these communications and in accordance with our policies.

To determine the appropriate retention period for your Personal Data, we will consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we use your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Update Your Information

If you need to change or correct your Personal Data, please contact us at global@pediatravel.com. We will address your request as required by applicable law.

Children’s Privacy

Our Service is not directed to children who are under the age of 16. AllTrails does not knowingly collect Personal Data from children under the age of 16. If you have reason to believe that a child under the age of 16 has provided Personal Data to AllTrails through the Service, please contact us and we will endeavor to delete that information from our databases.

California Privacy Rights Disclosures

Collection, Disclosure, and Use of Personal Data</strong>: The categories of Personal Data we have collected in the preceding 12 months are described above in the “Information We Collect” section. In the preceding 12 months, we have disclosed for business purposes each of the categories identified in that section to the categories of third parties identified in the “How We Share and Disclose Personal Data” section. The business and commercial purposes for collecting Personal Data are described in the “How We Use Personal Data” section. We collect Personal Data directly from you and from external accounts you use to log-in to the Service.

Privacy Rights: Where provided for by law and subject to any applicable exceptions, California residents may have the following rights under the California Consumer Privacy Act of 2018 (“CCPA“):

To know the categories of Personal Data that AllTrails has collected about you, the business purpose for collecting your Personal Data, and the categories of sources from which the Personal Data was collected.
To access the specific pieces of Personal Data that AllTrails has collected about you.
To know whether AllTrails has disclosed your Personal Data for business purposes, the categories of Personal Data so disclosed, and the categories of third parties to whom we have disclosed your Personal Data
To have AllTrails, under certain circumstances, delete your Personal Data; and
To be free from discrimination related to the exercise of these CCPA rights.

AllTrails does not sell your Personal Data

If you would like to exercise any or all of these rights, you may do so by clicking “Make a Privacy Request” or contacting global@pediatravel.com. Your authorized agent may submit requests in the same manner. Once we receive your request, we will verify your identity by sending an email to the email address you provide to us.

If you have questions about your rights or our disclosures under the CCPA, or to request access to an alternative format of this notice, you may reach us at global@pediatravel.com.

Online Tracking and Do Not Track Signals: We and our third party service providers, including Facebook, may use cookies, pixels, or other tracking technologies to collect information about your browsing activities over time and across different websites following your use of the Site and use that information to send targeted advertisements. Our Site currently does not respond to “Do Not Track” (“DNT”) signals and operates as described in this Privacy Policy whether or not a DNT signal is received. If we do respond to DNT signals in the future, we will describe how we do so in this Privacy Policy.

EEA and UK Users

Scope: This section applies to users located in the European Economic Area (“EEA”) or the United Kingdom (“UK”).

Data Controller: AllTrails, Inc. is the data controller for the processing of your Personal Data. You can find our contact information in the “Contact Us” section below.

EEA + UK Representatives. For requests, inquiries or issues related to our processing of your Personal Data and/or this Privacy Policy, users in the EEA or UK may contact our appointed representatives at their contact information below.

Legal Bases for Processing. This Privacy Policy (the “How We Use Personal Data” section) describes the legal bases we rely on for the processing of your Personal Data. Please contact us if you have any questions about the specific legal basis we are relying on to process your Personal Data.

Your Rights. Pursuant to applicable privacy laws in the EEA and the UK, you have the following rights in relation to your Personal Data, under certain circumstances:

Right of access: If you ask us, we will confirm whether we are processing your Personal Data and, if so, provide you with a copy of that Personal Data along with certain other details.
Right to rectification: If your Personal Data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your Personal Data with others, we will tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so you can contact them directly.
Right to erasure: You may ask us to delete or remove your Personal Data, such as where you withdraw your consent. If we shared your data with others, we will tell them about the erasure where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data with so you can contact them directly.
Right to restrict processing: You may ask us to restrict or ‘block’ the processing of your Personal Data in certain circumstances, such as where you contest the accuracy of the data or object to us processing it (please read below for information on your right to object). We will tell you before we lift any restriction on processing. If we shared your Personal Data with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so you can contact them directly.
Right to data portability: You have the right to obtain a copy of your Personal Data from us, to the extent that it is processed by automated means. We will give you a copy of your Personal Data in a structured, commonly used and machine-readable format. You may reuse it elsewhere.
Right to object: You may ask us at any time to stop processing your Personal Data, and we will do so:
- If we are relying on a Legitimate Interest to process your Personal Data — unless we demonstrate compelling legitimate grounds for the processing or we need to process your Personal Data in order to establish, exercise, or defend legal claims.
- If we are processing your Personal Data for direct marketing — we may keep minimum information about you in a suppression list in order to ensure your choices are respected in the future and to comply with data protection laws (such processing is necessary for our and your legitimate interest in pursuing the purposes described above).
Right to withdraw consent: If we rely on your Consent to process your Personal Data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect any processing of your Personal Data before we received notice that you wished to withdraw consent.
Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your Personal Data, you can report it to your local data protection authority.

Typically, you will not have to pay a fee to exercise your rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data. This is a security measure to ensure that your Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month of receipt. Occasionally, it may take us longer than a month if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated.

Please see the “Contact Us” section below for information on how to exercise your rights.

International Transfers

Pediatravel is based in the United States. Some of our vendors and service providers may also be located in the United States or another country. As such, any processing of your Personal Data may involve an export of your Personal Data outside of your country of residence, including to countries which may have data protection laws that are less stringent than the laws in effect in the country in which you are located. Whenever we transfer your Personal Data out of your country of residence, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards which comply with applicable privacy laws. If you would like to receive more information about these safeguards, please contact us.

Links to Other Websites

The Site may contain advertisements for or links to other websites, products, or services not operated or controlled by Pediatravel, including Social Media Sites (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.